Brian Pace is a transformation executive with deep expertise in customer experience, enterprise support operations, AI enablement, IT service management, and operational transformation strategy.

Over the course of his career, Brian has led large-scale customer support and service delivery organizations supporting hundreds of thousands of annual support interactions across complex enterprise environments. His leadership experience includes operational modernization, AI-driven customer engagement, workflow transformation, contact center optimization, ITSM strategy, and enterprise-scale service delivery initiatives.

Brian has successfully led cross-functional teams responsible for customer support operations, service management, automation initiatives, AI enablement, training, quality assurance, knowledge management, and operational performance improvement. His experience combines strategic transformation leadership with hands-on operational execution, helping organizations improve customer experience, optimize workflows, and scale intelligently.

Through Think Bridges, Brian partners with organizations seeking to modernize operations, improve service delivery, operationalize AI, and create scalable customer experience strategies that drive measurable business impact.

When it comes to business innovation, Think Bridges, not barriers.